Frequently Asked Questions

If you have a problem with a product please fill out our product support form, for all other enquiries please contact us here.

As we are a wholesaler, we do not sell direct. You can use this website to find products and list prices, search for a local Draper Stockist or find a Draper Stockist selling online

If the tool is under warranty the product must be returned to the stockist from where you purchased it, who in turn will contact us for a collection. If you are unable to return it to the stockist, you can send the product back to us with proof of purchase and a note of what is wrong with it (including contact details, address and email address).

Once we have inspected the item, we will repair or replace it if found faulty due to workmanship or material. If the item is deemed as being misused we will quote for repair.

If no proof of purchase is supplied or the item is out of the warranty period, we will quote for repair.

Please see our warranties page for further information

Product manuals/parts lists can be found here.

Using the stock number to search, you can find digital copies of any associated manuals for that product. These manuals can be viewed online or downloaded to your computer.

When searching for a spare part, you can identify the parts stock number using the lists provided above, this stock number can be used to order the part or view the part on our website. To order the part quote the stock number to your local stockist or use the stock number to find an online stockist.

Due to the high volume of sponsorship requests we receive, our budget gets depleted very quickly. We are always interested in hearing about your projects and taking on new sponsorships opportunities when we can. If you would like us to sponsor you, please contact us.